Booking & Ride Usage
- Enter correct pickup & drop location
- Be ready within 5 minutes of driver arrival
- One booking = one continuous trip
- Extra stops may incur extra charges
Safety & Conduct
- Respect drivers at all times
- Seat belts mandatory where applicable
- Do not distract the driver
Payments & Charges
- Pay exact fare shown in app
- Toll & parking charges are extra
- Repeated cancellations may restrict account
Cancellations & No‑Shows
- Cancel rides only when necessary.
- Repeated last‑minute cancellations may lead to restrictions.
- If unavailable at pickup, driver may cancel after waiting time.
Prohibited Activities
- No alcohol, drugs, or illegal items allowed.
- Smoking or vaping inside the vehicle is prohibited.
- Carrying dangerous or hazardous materials is not allowed.
Luggage & Passengers
- Ensure luggage fits safely in the selected vehicle.
- Do not exceed the passenger limit.
- Any damage caused may be chargeable.
Ratings & Feedback
- Provide honest ratings and feedback after the trip.
- False complaints or misuse of support may lead to action.
Account Responsibility
- Keep your login details secure.
- You are responsible for all rides booked from your account.
- Accounts violating guidelines may be suspended.
Support & Help
- Use in‑app support for any ride‑related issues.
- Contact emergency assistance immediately if required.
🌱 Our Promise
SAFAR RAAHI aims to provide a safe, fair, and peaceful journey for riders and drivers.
Your cooperation helps us build a better travel community.
Driver Eligibility
- Valid Driving License (as per vehicle type)
- Vehicle RC, Insurance & Fitness Certificate
- Smartphone with GPS & Internet
- Basic knowledge of local routes
- Polite & professional behaviour
App Usage Rules
- Accept rides promptly when online
- Reach pickup location on time
- Use SAFAR App navigation only
- Do not cancel rides without valid reason
- Keep app online during working hours
Driver Conduct
- Be respectful to passengers at all times
- No abusive language or misbehaviour
- No discrimination based on gender, caste, or religion
- Smoking / alcohol during duty strictly prohibited
- Maintain calm driving habits
Vehicle Standards
- Clean & well-maintained vehicle
- No illegal modifications
- Working lights, indicators & horn
- Passenger seatbelt availability (where applicable)
- AC to be used as per booking type
Earnings & Payments
- Transparent fare shown before ride
- Weekly / daily settlements (as per SAFAR policy)
- Incentives for high ratings ⭐⭐⭐⭐⭐
- Peak hour driving
- Long-distance & intercity rides
- No hidden deductions
Ratings & Performance
- Maintain minimum driver rating
- Good behaviour = more ride priority
- Repeated complaints may lead to temporary suspension
- Permanent deactivation in serious cases
Safety & Security
- OTP ride start verification
- Emergency help button in app
- Follow traffic rules strictly
- Report accidents immediately
- Passenger safety is top priority
Support System
- 24/7 SAFAR Driver Support
- In-app complaint & help section
- Fast resolution for payment & ride issues
- Local support team (where available)
🌱 SAFAR Driver Promise
“Respect, Fair Earnings & Growth Together”
• No forced targets
• No unnecessary penalties
• Long-term partnership model